Love to Order Food on Swiggy? Find out How AI is the Key to Provide Happy Eating for You!
By Saheli Roy Chowdhuri
If there’s one thing that’s certain in 2019, then it’s our hunger to order food using food delivering apps. And this will only increase. Our lives today are reliant on technology in various ways and ordering food through apps is our daily habit now.
Let’s just take an example. Imagine a day at work. It’s 1 PM and you suddenly realize you don’t have lunch with you and there isn’t any time to head out. You pick up your trustworthy smartphone and choose your partner in crime, Swiggy or Zomato. And there you go! Your food is delivered within the next 40 minutes and all is good in your world again.
Have you wondered what goes on behind all this coordinated magic? Surely, your food wasn’t prepared and delivered by magic, but through the power of technology. Yes, food delivery giants like Swiggy and Zomato are heavily relying on the power of AI and Machine Learning to understand everything about their customers. Let’s find out how exactly AI is the key to your happy eating!
Smarter technology for better delivery
Swiggy raised $1 billion in funds during the last year to become one of the billion-dollar Indian unicorn companies after PayTm and Byju’s with a valuation of $3.3 billion. With this influx of cash and confidence in the market, they decided to invest in technology such as Artificial Intelligence, Machine Learning, and analytics.
Now how does all this technology play into you getting your order in less than 60 minutes?
AI modelling ensures the right time delivery and efficiency. It plans the route of the rider to avoid any or all delays in the map connecting the merchant and the customer. It also helps in providing the real-time update of delivery partners in the area, so that the customer care team can guide him towards the best delivery route.
Similarly, Zomato’s move into drone delivery shows promise in robots/drones delivering and providing the option of delivery in currently unserviceable locations.
Smart choices on a plate
Chinese food delivery giant, Meituan has developed an AI 'Super Brain’. This system has been developed to solve real-world complex problems, make quick decisions and generate accurate predictions/solutions. This technology, when combined with machine learning, helps customers choose their favourite dishes quickly. It also helps in faster discovery of new restaurants and also provides a real-time update of delivery partners in the area.
Inspired by these back-end technologies? Then you should know that you too can help improve the next generation of technology when it comes to the food and beverages delivery sector. Whether it is making drone delivery a reality or even bringing robot chefs to life - you can make the difference by getting started this year by joining the AI and Machine Learning course to succeed in 2019!