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Customer Relationship Management

Get a CRM certification from Manipal ProLearn and earn more appreciation at your workplace. Develop better relationships with your customers through a better understanding of the concepts and best practices of CRM.

560
Learners
4+
Hours
24x7
Online LMS
1 Hour of
Final Assessment

560
Learners

4+
Hours

24x7
Online LMS

1 Hour of
Final Assessment

₹ 8,100

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Customer Relationship Management

Overview

Certification

Get an industry-wide recognised Customer Relationship Management certification from Manipal ProLearn.
Enhanced Job Opportunities

After completion of the online CRM training, you’ll be able to find jobs as a Customer Relationship Management professional.
Who Should Attend

Budding entrepreneurs/sales professionals/management executives/business professionals
Salary Packages

A professional, after completing this course, can expect to earn a salary up to ₹5 lakhs p.a.
Expert Faculty

Learn from subject matter experts, course designers and developers who come with a vast experience in CRM.

Certification

Get an industry-wide recognised Customer Relationship Management certification from Manipal ProLearn.

Enhanced Job Opportunities

After completion of the online CRM training, you’ll be able to find jobs as a Customer Relationship Management professional.

Who Should Attend

Budding entrepreneurs/sales professionals/management executives/business professionals

Salary Packages

A professional, after completing this course, can expect to earn a salary up to ₹5 lakhs p.a.

Expert Faculty

Learn from subject matter experts, course designers and developers who come with a vast experience in CRM.

About Course

Want to learn how to sustain and grow a business by building a strong one-to-one relationship with your customers? Customer Relationship Management, also known as CRM, can help you successfully implement strategies, practices and technologies that aim at winning and retaining customers profitably and help the business in a long run.

The CRM certification by Manipal ProLearn aims to equip you with a sound foundation of CRM concepts and best practices so you can implement them successfully for long-term profitability. This online CRM training will introduce you to interesting real-time scenarios which’ll help you to learn the concepts of CRM required for developing a strong customer base.

What skills you learn

After completing this online CRM certification, you’ll be able to reach out to your customers, create value for them, monitor and maintain the relationship in a better way. This course will help you to:

Classify your customers into broad categories and the ways to communicate with them.
Examine communication modes and styles that assist in building relationships with customers.
Examine the role of trust in customer relationships.

Who Should Attend this course

Budding entrepreneurs

Sales Professionals

Management executives

Business professionals

Budding entrepreneurs	Sales Professionals
Management executives	Business professionals

Key Features

Develop strong customer base

Learn Customer Relationship Management and help build a strong customer base.

Comprehensive Course Curriculum

One of the best CRM certification courses taught through e-learning based videos, real-time scenarios, and reading material.

Superior Learning Outcome

Upon successful completion of the course, you’ll be able to explore ways to measure and monitor customer satisfaction as a key component to developing relationships with customers.

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Full Name

E-mail

Phone Number

Company

Number of Employees

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Select Course

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and other means of communication.

Communication

Course Curriculum

Term 1

1.1 Developing Strong Customer Relationships

Reaching out to the Customer
Creating Value - The Moment of Truth
Maintaining Customer Relationships

Frequent Questions we get

Why should I take up a Manipal ProLearn course?

Manipal ProLearn, a part of Manipal Global Education Services, offers a variety of professional certification courses across Technology, Digital Marketing, Data Sciences, Project Management, and Finance domains.

Carrying forward the Manipal legacy of over six decades in education, Manipal ProLearn helps working professionals and students to enhance their skills and fast-track their careers. Manipal ProLearn has partnered with industry leaders like Google, Microsoft, AWS Educate, EY, Sandbox, and Chartered Institute of Management Accountants (CIMA) to provide quality courses that add to your skill set.

We have redefined learning in the professional certification program space with a wide range of course options taught by expert faculty on an award-winning learning platform. Benchmarked against global certification standards of PMI, CIMA, PMBOK etc., our course content is designed and developed by industry experts. Not only are these certification courses good for skill enhancement, but with industry recognised certification, they are also a great value-add to one's resume. Over the last two years, more than 80,000 learners have advanced their careers with the help of our courses.

Do I have to clear any entrance (screening) test before taking up the course?

Currently, none of the courses has an entrance test. But some certifications might have their prerequisites which are mentioned on the respective course pages.

What type of support can I expect in terms of course material, assessment, evaluation, feedback, discussion forums, mentoring etc.?

Once you have enrolled in a course, you will receive a welcome e-mail and a telephonic call from our customer support team. The features offered as part of the course will be explained clearly by our representative and also will also be listed in the mail correspondence.

Besides, our Customer Support team is available between 8 AM to 8 PM every day to help students on any course related issues.

Will I be able to access the course material post-completion too?

The course material access will be active till the validity of your course which is 3 months from the date of your enrolment.

How will successful completion of the course improve my job prospects?

Manipal ProLearn gives learners an edge when it comes to employment opportunities. By partnering with industry leaders to provide quality courses, we add to your individual skill set and make you industry ready. Also, the constantly expanding list of top-end knowledge partners ensures that learners are exposed to the latest developments and trends across sectors.

What should I do if I face any issues?

In case you come across any issue, please write to us at support@manipalprolearn.com and we will be happy to assist you. For a quicker response, use your registered e-mail id to reach out to us. Our Helpdesk is also available at 1800-103-5941 (Toll-free within India) and +91-80-42515887 and it is operational between 10:00 AM and 7:00 PM IST (Monday through Saturday). All tickets will be addressed within 48 hours.

Do you have a refund policy if I am not satisfied with the course and want to withdraw? Is there a timeframe for the same?

All refund requests received by Manipal ProLearn are processed through the same gateway within 14 working days of receiving the request. For any exceptional cases where you have not received the refund amount, please write to us at support@manipalprolearn.com We shall get back to you with an update on your refund request or valid reasons in case of rejections.

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